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New practices at The Pilgrm - November 2020
27th November, 2020

New practices at The Pilgrm - November 2020

The following few changes will in place at The Pilgrm from 5 November, for those looking to come and stay from 2nd December please see the latest information here. Until 2nd December, our lounge and café will be closed to the public, but our bedrooms currently remain open for essential travel purposes; all details can be found below. Our priority at The Pilgrm is, as always, ensuring that all of our guests and our team are as safe as they possibly can be.

Safety:

We will continue to provide our guests with the highest of cleanliness standards and strict hygiene policies will remain in place throughout The Pilgrm. These practices can be seen in more detail here. Rooms will remain empty for a minimum of 48 hours in between all staying guests.

Rooms:

We will no longer be able to accept bookings for our rooms at The Pilgrm other than those which fall under essential travel for work, education, or medical purposes. Please adhere to the government rules and only book a stay should your reason to travel fall within the permitted categories.  If you have an existing booking and wish to cancel or amend the reservation, you can do so online here or by contacting us on booking@thepilgrm.com. For those undertaking essential travel and in need of a place to stay, you can book here.

Food & drink:

Our lounge and café will be closed until further notice. Guests who are staying with us will have a choice from a limited breakfast menu during their stay. This will need to be ordered from our team in person or via WhatsApp and will be delivered to bedrooms each morning. Still and sparkling water, various soft drinks, tea and coffee, a selection of alcoholic beverages, and an evening snack menu will be available to our staying guests. Guests may use our lounge space to work from during their visit, or can request a table for their room, subject to opening hours and availability. 

Arrival:

Please complete online check in prior to your arrival. This can be accessed via your confirmation email or by going to our booking engine and selecting ‘check in’ in the top right: https://booking.thepilgrm.com/

Guests can contact us via phone, whatsapp or email to alert our team as to when we can expect you, and will need to use our doorbell on arrival to enter the hotel.
Phone/WhatsApp: +44 7467 482433
Email: dm@thepilgrm.com

Departure:

Guests are able to check out at any time until 12pm on the day of departure. Should you be planning to leave particularly early, you can inform our team during your stay or by contacting us below.
Phone/WhatsApp: +44 7467 482433
Email: dm@thepilgrm.com

Housekeeping:

To minimise interaction between our staff and guests, housekeeping will only be provided before and after your stay. Should you book a stay and require housekeeping during your visit, you will need to select this at the time of booking, otherwise you can request it during your stay and an additional charge will be applied to your room which needs to be paid on checking out.

New practices at The Pilgrm - November 2020 New practices at The Pilgrm - November 2020 New practices at The Pilgrm - November 2020

Further Reading

Read all >
30th November, 2020 FREE Pancakes with brunch this week!

We're reopening from 2 December and to celebrate our guests can enjoy a free plate of our delicious Sticky Toffee Pancakes when ordering 2 or more brunch dishes from Wednesday to Sunday!

Read on >
27th November, 2020 Enjoy free cookies and eggnog at The Pilgrm this Christmas

We have a special festive treat for you to enjoy during your stay at The Pilgrm this December.

Read on >
27th November, 2020 Kids stay free at The Pilgrm this December

Enjoy a free bunk room with your booking this December so the kids can stay for free!

Read on >
27th November, 2020 Festive sale: rooms from £89 for 2021

For a limited time only, we're offering guests the chance to book their 2021 stay at reduced prices with rooms & breakfast starting at £89.

Read on >
19th November, 2020 Private Meeting Spaces at The Pilgrm

If you're looking for somewhere in Paddington to hold a private meeting or essential work function, The Pilgrm is open and has spaces which can cater for groups of up to 25 people with social distancing in place.

Read on >
16th November, 2020 Universal Works x The Pilgrm: Sustainable Clothing Project

We've teamed up with celebrated men’s clothing brand, Universal Works, to create a very special collection of unisex clothing made using upcycled materials.

Read on >

Hello lovely guests, friends and neighbours!

In light of recent news, there will be a few changes in place at The Pilgrm from 5 November. Our lounge and café will be closed, but our bedrooms currently remain open.

Find out more
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