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Reopening The Pilgrm: Our New Covid-19 Safety Practices
2nd July, 2020

Reopening The Pilgrm: Our New Covid-19 Safety Practices

We're more than delighted to be able to welcome our guests back to The Pilgrm soon. The safety of our team and guests is of course our priority, so the following practices will be in place for your next stay.

Your Arrival

  • As always you’ll be able to check in online prior to your arrival - this is now a requirement before your stay.
  • We will no longer accepts any cash payments.  Contactless payments will be available throughout.
  • All room keys will be thoroughly sanitized before reuse.
  • We kindly ask that all guests please wear a face mask when in the corridors and public areas
  • NHS Test & Trace  is now compulsory in all properties, we will be displaying the official NHS QR code for these purposes
  • You'll be able to hop in the lift or take the stairs if you prefer.  All we ask is please only share the lift with members of your party.
  • We are unable to hold luggage ahead of your check in or after departure. Apologies for any inconvenience this might cause.
  • Please inform us in advance if you are arriving from another country and are required to self-isolate for 14 days, as per the UK Government guidelines.

Your Room

  • As always, we promise that our cleanliness and hygiene standards will be the best they can possibly be.
  • The Room Attendant who prepares your room will have worn a face mask and gloves.
  • The high touch areas will have all been thoroughly sanitized prior to your check in, these include:
    • All switches
    • All remote controls
    • Fans
    • All handles
    • The safe & windows
    • Taps and shower controls
    • Headboard & bed surround
    • Toiletries
    • All bathroom surfaces
  • For the safety of both our team and guests, we are not able to service your room during your stay. For fresh towels, additional toiletries or anything else you might need, please contact the team via WhatsApp who will drop them off at your door. Our number is +44 7467 482433.

Facilities

  • Whilst our lovely pantries currently remain closed, you can enjoy tea and filter coffee from our lounge - please just pop down and ask the team. 
  • As usual, all guests will be provided with their own recycled and recyclable water bottle on arrival, which they can refill during their stay. 
  • Any left items may be disposed of. All toiletries will be disposed at the time the room is cleaned.
  • The high touch points in our public spaces will be sanitized thoroughly and regularly throughout the day.
  • Guests can request to have their breakfast delivered to their rooms. Please speak to our team during your stay or contact us via WhatsApp to request: +44 7467 482433.
  • In line with government regulation, our lounge will close by 10pm each day. Guests are welcome to take drinks up to their rooms. 

Other useful information

  • If you would like to know about any suppliers we use and the safety measures they are taking, please just ask and we can email you this information
  • We continue to actively monitor new legislation and advice from reliable sources to enhance the safety and well-being of our guests and team
  • Our team have been thoroughly trained in our new practices and risk assessment measures, they will also be respectful of social distancing guidelines.
  • Please let the team know at any time if you start to feel unwell, they will happily assist you and contact medical services if required. 

We know these times are new to us all, we want to keep you and our team as safe as possible. Throughout your stay there will be plenty of team members ready to help whenever needed whilst always observing a respectful distance.  

Whether you'll be visiting for business or to explore our wonderful local neighbourhoods surrounding Paddington and the wider capital city, or perhaps a bit of both, we hope that these measures will give you peace of mind during your stay. Should you have any questions at all in the meantime, please don't hestiate to contact us via hello@thepilgrm.com.

We look forward to seeing you soon!

The Pilgrm team

Reopening The Pilgrm: Our New Covid-19 Safety Practices Reopening The Pilgrm: Our New Covid-19 Safety Practices Reopening The Pilgrm: Our New Covid-19 Safety Practices Reopening The Pilgrm: Our New Covid-19 Safety Practices Reopening The Pilgrm: Our New Covid-19 Safety Practices

Further Reading

Read all >
9th October, 2020 10% off, free hot chocolate & late check out this autumn

Come and explore the beauty of London in autumn with a cosy city getaway and enjoy 10% off your rooms, free Melt hot chocolates for each guest and late check out!

Read on >
7th October, 2020 Add breakfast to your stay for £5 in October

Breakfast is the most important meal of the day, so to set you up for a busy day exploring London our breakfast can be added to your booking for just £5 per person per day this October!

Read on >
22nd September, 2020 Extend your stay with a 7pm late check out

No one likes to rush. That's why we now offer the option to extend your check-out to 7pm so you can really make the most of you stay.

Read on >
9th September, 2020 Book now for extra treats & late check-out

We want to make your London mini-break even more special so we're including a few extra treats this September, including £10 per guest to spend in our lounge, goodies from REN and more. Book now before the offer ends.

Read on >
9th September, 2020 Eat Out to Help Out Extended at The Pilgrm

Good news! We've extended the Eat Out to Help Out offer this September so you can continue to enjoy up to 50% off per person on food and soft drinks from Monday to Wednesday at The Pilgrm.

Read on >
2nd July, 2020 Rooms Now Open: A Few Changes at The Pilgrm

We've missed our lovely guests and can't wait to welcome you all back to The Pilgrm soon. Here's a quick overview of some of the changes we're making to ensure the safest stay for everyone.

Read on >

Hello lovely friends, guests and neighbours!

We’ve missed you these last few months and are delighted to now be able to welcome you back to The Pilgrm. Many of the things you know and love will still be here, whilst a few changes will be in place to better the existing high standards and assure you that you’re in the safest hands.

Read more
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