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Reopening The Pilgrm: Our New Practices
2nd July, 2020

Reopening The Pilgrm: Our New Practices

We're more than delighted to be able to welcome our guests back to The Pilgrm soon. The safety of our team and guests is of course our priority, so the following practices will be in place for your next stay:

Your Arrival

  • As always you’ll be able to check in online prior to your arrival - this is now a requirement before your stay.
  • We will no longer accepts any cash payments.  Contactless payments will be available throughout.
  • All room keys will be thoroughly sanitized before reuse.
  • You'll be able to hop in the lift or take the stairs if you prefer.  All we ask is please only share the lift with members of your party.
  • We are unable to hold luggage ahead of your check in or after departure. Apologies for any inconvenience this might cause.
  • Please inform us in advance if you are arriving from another country and are required to self-isolate for 14 days, as per the UK Government guidelines.

Your Room

  • As always, we promise that our cleanliness and hygiene standards will be the best they can possibly be.
  • The Room Attendant who prepares your room will have worn a face mask and gloves.
  • The high touch areas will have all been thoroughly sanitized prior to your check in, these include:
    • All switches
    • All remote controls
    • Fans
    • All handles
    • The safe & windows
    • Taps and shower controls
    • Headboard & bed surround
    • Toiletries
    • All bathroom surfaces
  • For the safety of both our team and guests, we are not able to service your room during your stay. For fresh towels, additional toiletries or anything else you might need, please contact the team via WhatsApp who will drop them off at your door. Our number is +44 7467 482433.

Facilities

  • Whilst our lovely pantries currently remain closed, you can enjoy tea and filter coffee from our lounge - please just pop down and ask the team. 
  • As usual, all guests will be provided with their own recycled and recyclable water bottle on arrival, which they can refill during their stay. 
  • Any left items may be disposed of. All toiletries will be disposed at the time the room is cleaned.
  • The high touch points in our public spaces will be sanitized thoroughly and regularly throughout the day.
  • Guests can request to have their breakfast delivered to their rooms. Please speak to our team during your stay or contact us via WhatsApp to request: +44 7467 482433.

Other useful information

  • If you would like to know about any suppliers we use and the safety measures they are taking, please just ask and we can email you this information
  • We continue to actively monitor new legislation and advice from reliable sources to enhance the safety and well-being of our guests and team
  • Our team have been thoroughly trained in our new practices and risk assessment measures, they will also be respectful of social distancing guidelines.
  • Please let the team know at any time if you start to feel unwell, they will happily assist you and contact medical services if required. 

We know these times are new to us all, we want to keep you and our team as safe as possible. Throughout your stay there will be plenty of team members ready to help whenever needed whilst always observing a respectful distance.  

Whether you'll be visiting for business or to explore our wonderful local neighbourhoods surrounding Paddington and the wider capital city, or perhaps a bit of both, we hope that these measures will give you peace of mind during your stay. Should you have any questions at all in the meantime, please don't hestiate to contact us via hello@thepilgrm.com.

We look forward to seeing you soon!

The Pilgrm team

Reopening The Pilgrm: Our New Practices Reopening The Pilgrm: Our New Practices Reopening The Pilgrm: Our New Practices Reopening The Pilgrm: Our New Practices Reopening The Pilgrm: Our New Practices

Further Reading

Read all >
2nd July, 2020 Rooms Now Open: A Few Changes at The Pilgrm

We've missed our lovely guests and can't wait to welcome you all back to The Pilgrm soon. Here's a quick overview of some of the changes we're making to ensure the safest stay for everyone.

Read on >
10th June, 2020 The Pilgrm Provisions

We're very excited to open the doors to our new neighbourhood store, The Pilgrm Provisions. Pop in for daily essentials, barista coffee, takeaway brunch and freshly baked treats.

Read on >
15th April, 2020 Our round-up: staying busy & having fun at home

Whilst we’re all spending a lot more time at home, we thought we'd share a few of our current favourite activities and online experiences to help pass the hours.

Read on >
24th March, 2020 Update - The Pilgrm is Temporarily Closing

In light of recent guidelines, we're sad to announce that we'll be closing the doors to The Pilgrm.

Read on >
17th March, 2020 Free Breakfast in March & April

Guests joining us in March and April will be able to enjoy free breakfast each morning of their stay!

Read on >
17th March, 2020 Measures Against Covid-19

As our guest we want to inform and reassure you of the control measures that The Pilgrm, including our Lounge & Workshop Café, are taking during this time

Read on >

Hello lovely friends, guests and neighbours!

We’ve missed you these last few months and are delighted to now be able to welcome you back to The Pilgrm. Many of the things you know and love will still be here, whilst a few changes will be in place to better the existing high standards and assure you that you’re in the safest hands.

Read more
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