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Book Direct on our Website for Exclusive Benefits

  • £10 to spend in our Cafe or Lounge
  • Free amendment and cancellation*
  • Priority room allocation
  • Speedy future bookings
  • Access to special rates and partner deals

    *T&Cs apply
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Terms & Conditions

Booking Terms & Conditions

Book Direct with The Pilgrm and get all the best bits

When you book with The Pilgrm on our website, we offer our most competitive rates and other things that we believe will make a difference to your stay. To enable us to give you these great rates and little touches, all we ask is that you arrive and stay on the nights you've booked.

As a thank-you from us for booking direct you'll gain the following benefits:

  • £10 to spend in our Cafe or Lounge on whatever you fancy
  • Priority room allocation when you complete our online check-in
  • Create your own profile to manage current and future bookings online
  • Access to special rates not available elsewhere
  • Privileged access to great deals and offers from our partners

When you book, we take complete pre-payment via credit or debit card. This helps keep our admin costs down so we can pass on the savings to you in our great rates.

Online Check-In

Once you’ve paid you can then complete our online check-in - it takes less than two minutes. This will allow us to prioritise your room and speed things up for you when you arrive.

Amending or Cancelling your Booking

Don’t worry if your plans change. At The Pilgrm, when you book online at our advertised rates you’ll always have up to 72 hours* prior to your booked arrival date to amend your booking to new dates that fit your plans. You’ll be charged any increase in rate for the new room and/or dates and you can take care of all the changes yourself on our website.

Need to cancel? You can cancel your direct booking online with us at any time. Cancel more than 72 hours* ahead of your arrival date and you’ll receive a full refund within 7 days to the credit card used for the booking. Sorry but there are no refunds for bookings cancelled within 72 hours of the arrival date.

*If you have a company rate arrangement with us for frequent stays, shorter cancellation terms and payment arrangements may apply where agreed in writing in advance, separate to the terms stated here. Terms applicable to your booking will also be sent to you as part of your confirmation.

If payment for your booking is subsequently rejected by you or your credit/debit card company, we reserve the right to cancel your reservation without notice. Should you then need to rebook, you can book again via our website and choose a rate and available room(s) at that time.

Forget to arrive?

In the event you don’t arrive as planned, the prepaid amount will be held as the cancellation fee. If you’ve booked for two nights or longer, we’ll hold your room until 12noon the next day. Should we not hear from you by this time we’ll assume you’re not coming and the remaining nights will be released for others guests to book. Your prepaid amount will be held as the cancellation fee.

Groups and Long-Stay Bookings

We may contact you if you’ve booked more than 5 rooms or to stay more than 5 nights, just to verify everything with you. We may ask for additional information from you in order to retain your reservation with us.

Check In & Check Out Times

Check In Time is 2pm.
Check Out Time is 12pm.

Pet Policy

Sorry but we do not allow pets at The Pilgrm. Guide dogs are permitted.

Extra Beds & Child Cots

We can provide a cot free of charge –suitable for babies under 2 years. We don't provide extra beds for our rooms.

Loss of or Damage to YOUR Property

Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel.

This liability however—
(a)extends only to the property of guests who have engaged sleeping accommodation at the hotel;
(b)is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody;
(c)does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals.

This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

A full copy of the Hotel Proprietors Act is available upon request.

Privacy & Data

General Statement

The statement Terms & Conditions relates to our privacy practices in connection with this website. We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such. Some technical terms used in this statement are explained at the end of this page.

The Pilgrm fully respects your right to privacy, and will not collect any personal information about you on this website without your clear permission. Any personal information, which you volunteer to us will be treated with the highest standards of security and confidentiality, strictly in accordance with the Data Protection Acts, 1988 & 2003.

Collection And Use Of Personal Information

The Pilgrm does not collect any personal data about you on this website, apart from information which you volunteer. We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site and This includes information provided at the time of registering to use our site, subscribing to our site, posting material on our site or requesting further services. We may also ask you for information when you enter a competition or promotion on our site and when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your bookings or orders.
  • Details of your visits to our site and the resources that you access.
  • Data entered on our website including non-submitted, (or abandoned data). Any information, which you provide in any of these ways, is not made available to any third parties, and is used by The Pilgrm only in line with the purpose for which you provided it.
Collection And Use Of Technical Information

This website does not use cookies, apart from temporary “session” cookies which enable a visitor’s web browser to remember which pages on this website have already been visited. Visitors can use this website with no loss of functionality if cookies are disabled from the web browser.

Technical details in connection with visits to this website are logged by our internetservice provider for our statistical purposes. No information is collected that could be used by us to identify website visitors. The technical details logged are confined to the following items:

  • The IP address of the visitor’s web server
  • The top-level domain name used (for example .ie, .com, .org, .net)
  • The previous website address from which the visitor reached us, including any search terms used
  • Click stream data which shows the traffic of visitors around this web site (for example pages accessed and documents downloaded)
  • The type of web browser used by the website visitor.
  • The Pilgrm will make no attempt to identify individual visitors, or to associate the technical details listed above with any individual. It is the policy of The Pilgrm never to disclose such technical information in respect of individual website visitors to any third party (apart from our internet service provider, which records such data on our behalf and which is bound by confidentiality provisions in this regard), unless obliged to disclose such information by a rule of law. The technical information will be used only by The Pilgrm, and only for statistical and other administrative purposes. You should note that technical details, which we cannot associate with any identifiable individual, do not constitute “personal data” for the purposes of the Data Protection Acts, 1988 & 2003.
Where We Store Your Personal Data

All information you provide to us is stored on our secure servers. Any paymenttransactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee then security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We Use Information Held About You In The Following Ways:
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To provide you with information, products or services that you request from us.
  • To notify you about changes to our services.
Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing at any time by contacting us at the under noted postal or email address.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to The General Manager, The Pilgrm, 25 London Street, London W2 1HH or contact us at