Flexible cancellation available. Cancel without charge up until 3pm the day before arrival. Read our cancellation policy.

Flexible cancellation available. Read policy.

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Updates at The Pilgrm
17th May, 2021

Updates at The Pilgrm

Our guests can always expect the warmest of welcomes and a most comfortable stay. Should you have any questions at all, please don't hesitate to reach out to our friendly team via hello@thepilgrm.com.

Your Arrival

  • As always you’ll be able to check in online prior to your arrival - this is now a requirement before your stay.
  • We no longer accepts any cash payments.  Contactless payments will be available throughout.
  • All room keys will be thoroughly sanitized before reuse.
  • You'll be able to hop in the lift or take the stairs if you prefer.  All we ask is please only share the lift with members of your party.
  • As long as we have the space in our storage room, we're happy to keep hold of your luggage for you.
  • If you are arriving from another country, we ask that you check the current government guidelines before you travel. 

Your Room

  • The Room Attendant who prepares & sanitising your room will have worn a face mask and gloves.
  • The high touch areas will have all been thoroughly sanitised prior to your check in.
  • For the safety of both our team and guests, we are not able to service your room during your stay. For fresh towels, additional toiletries or anything else you might need, please contact the team via WhatsApp who will drop them off at your door. Our number is +44 7467 482433.

Facilities

  • As usual, all guests will be provided with their own recycled and recyclable water bottle on arrival, which they can refill during their stay. 
  • Any left items may be disposed of. All toiletries will be disposed at the time the room is cleaned.
  • The high touch points in our public spaces will be sanitised thoroughly and regularly throughout the day.

Other useful information

  • We continue to actively monitor new legislation and advice from reliable sources to enhance the safety and well-being of our guests and team.
  • Please let the team know at any time if you start to feel unwell, they will happily assist you and contact medical services if required. 

 

We look forward to seeing you soon.

The Pilgrm team

Updates at The Pilgrm Updates at The Pilgrm Updates at The Pilgrm Updates at The Pilgrm

Further Reading

Read all >
28th August, 2023

The Snack Off

Join us on the 17th September at The Pilgrm for a Malaysian snack party, which sees 3 incredible chefs go head to head with 6 dishes!

Read on >
20th July, 2023

End of Summer Offer

Enjoy 10% off your rooms and £20 to spend on drinks from 22 July - 30 September 2023.

Read on >
12th July, 2023

Add a Picnic to Your Stay

We’ve teamed up with Melrose and Morgan so you can add a delicious Picnic Bag onto your stay!

Read on >
21st June, 2023

New Cocktails: Untitled Drinks x The Pilgrm

We have a brand-new cocktail menu at The Pilgrm, overseen by the brilliantly talented team behind Termini Soho and 69 Colebrooke Row.

Read on >
12th May, 2023

Free Pelegrims Skincare Kit this Summer

This summer, enjoy a free Exploration Kit from the skincare experts at Pelegrims during your stay!

Read on >
20th March, 2023

Temple Cycles Free For Our Guests!

Get ready to explore the city this summer with the help of Temple Cycles - free to hire during your next stay at The Pilgrm

Read on >

Hello lovely guests, friends and neighbours!

Book your stay this summer using the code SUNNY10 to enjoy 10% off stays and £20 to spend on drinks!

Click here to find out more
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